Overnight Prints has terrible customer Service

[Patsy]

I have just had the most horrendous run in with a company in my life. All over $35 in charges. I'm so pissed off that I created this social network, where everyone can come and share their grievances. Hopefully one day someone with some sense over there will read this site and start making serious changes. Post all your thoughts here kind people.

[Lou Amico]

Overnightprints.com really, really sucks. I proved to them that their site had a flaw, paid for the same $24 order 3 times, twice with rush shipping of $20 and they would not acknowledge the error. They would reprint the cards but not ship for free. They had one customer service person approve the reprint when I showed him the proplem with their uplad site and then some bimbo named Roxy denied it regardless of proof. I never asked for a refund just wanted my lousy 100 biz cards printed right and shipped no charge.

Stay away from OvernightPrints.com

[Tom Fisher]

I just read another post regarding gotprint.com and became very interested in getting to the bottom of it all. I am a graphic designer and have been running my own business for over 11 years now. I went from small local printers to large printers to online printers and all the way to the moon, but found that there is no MAGIC in the world of printing!!

All the printers buy their printing equipment from large companies that produce them. They rent/buy a location and hire people to work there. So if all these are equal, what is the bloody difference??? Well, there is enough difference to make people hate or adore their printers. I have come to know a few different factors that help understand theis madness better: not all clients are the same.

What I mean is that geese are different from quails. They have different needs and different priorities. A graphic designer will look for certain qualities in a printer. So will a guy who has a late night enlightening experience and suddenly feels calling for a new profession as a plumber. But they will look for different qualities. I love plumbers but, lets face it, most of them do not give as much attention to color consistency and print clarity as they do to price. So in other words, you can not expect every printer to be everything you ever wanted!

Good printers specialize in certain products, period. As soon as a printer tells you "I have got the best postcards, business cards, and best rates on life insurance out there" you better run... like a quail. Without getting into the "100 reasons why you should not look for printers based on price", I would simply say that you need to have a realistic expectation. If you look for business cards and you find 3 companies that offer them at rates ranging between $4.00 to $400.00 you better believe that there is a difference in what you will be receiving in the end.

We can all probably agree that "Joe the Plumber" should not be too upset if he got his cards done at gotprint.com or vistaprint.com or overnightprints.com or chickenfingersprint.com for $5, and they arrived 3 weeks after the deadline, or perhaps were misprinted, or simply looked like that stuff that geese do best (please see your back yard in the spring for more details). So for all of you "Joes" out there, go ahead and use these online printers - they are truly awesome for the quick/cheap/simple solution to your print problems. BUT, please do not bitch about how miserable you are with your choices! If you do not have the cash, go ahead, and get a Kia. "It may look like chicken but it sure does smell like fish" is a good motto for something that looks too good to be true!

For those of you who do want to have assurances and are willing to pay what it costs to get something of true quality and value, you have to be a lot more careful, my friends. Do not buy into the cheap, old fashioned strategies of free this or free that. Do you think that if I offer you 1000 business cards at $20.00, I will also offer you almost-cost on folders or letterheads? NOPE! I will make sure to get compensated for the initial loses on the business cards later on when you buy other products. Wouldn't you? So you will pay one way or another, it really is a matter of value at the end.

I can't blame the companies for doing that because they need to attract clients! So if you are a graphic designer, or a marketing guru, or other 'print related' professional, you should probably look for a relationship with your printer and not a one night stand. Relationships, in the long run, produce much, much stronger connections and thus help you build a lasting business.

To conclude, I did not do so well in my English courses in University so I will not attempt this. Conclude yourself.

PS: I found a company called CanB Business Solutions, www.canbsolutions.com, on another forum and worked with them for some time now. They may not (I think...not sure) do one night stands with clients but they will, however, be open to a relationship. Another good company I have been working with is www.companyfolders.com - they specialize in folder printing. Both companies have REAL service and REAL commitment to quality products. They take responsibility when geese crap hits the fan and seem to provide consistency... I love that in print. While www.canbsolutions.com is my main supplier now, I also use a couple of local printers for things that are outside of their area of expertise. What works for me may not work for you, but if you like my findings/logic I think you just may find my ideas quite awesome. :o) I will post this on all the other forums I can find, otherwise my work will never be recognized for what it is - "glorious". I wish everyone a great 2009 and a quick economic recovery!!!